Questions and answers

Use the Book an appointment button on any page. You choose a service, a location and a time, then tell us a few details. It takes about three minutes. If you prefer to talk to a person, call 512 555 0142 and we will book it for you.

Usually, yes. Most weeks every provider has openings in the next few days, and the booking page shows them all. If you do not see a time that works, call us and we will look for a cancellation.

No. You only give us your name, contact details and a few facts about your visit. After you book, you get a reference number you can use to find your appointment.

Yes. You can book for a child, a parent or another person you care for. Enter the patient's details, not your own. For a patient under 18, we also ask for a parent or guardian name.

Call us at 512 555 0142 as early as you can, or use the link in your confirmation message. Please give at least 24 hours' notice so someone else can take the time. There is more detail on our cancellation policy page.

You see a confirmation page right away with your reference number. The time is held for you. Our team confirms by text or email within one business day, and sends a reminder the day before.

Call us, or request a call back on the contact page. Choose a time window and we will phone you. We can add you to a list for cancellations and often find an earlier time.

Bring a photo ID, your insurance card if you have one, a list of your medicines and any records you want us to see. If you can, fill in the online registration form at least a day before so your visit can start on time.

About ten minutes early for a return visit, and fifteen minutes early for a first visit. If you have finished your forms online, you can arrive five minutes before your time.

Yes. A family member, a friend or a support person is welcome at any visit. If you would like them to leave the room for part of the visit, tell your provider.

Yes, for some visits, such as check-ins for a long-term condition, counseling and follow-ups. Your provider will tell you when a phone or video visit works. For exams, vaccines and first visits we ask you to come in.

Please call us. If you are fewer than 10 minutes late, we will usually still see you. After that, we may offer a shorter visit or ask to rebook. See the late arrival policy for details.

No. For a medical emergency, call 911 or go to the nearest emergency room. For a sudden problem that is not an emergency, call us. We often have same-week visits, and the nurse line can advise you.

Yes. On the booking page you can pick a specific provider or choose any available provider for the earliest time. You can read about each provider on the providers page.

We work with most major plans in Texas. The insurance page lists every plan we are in network with, and you can search it by name. If your plan is not listed, call us and we will check.

You can pay yourself. Our self-pay prices are listed on the insurance page and on each service page, and you pay the same price on the day. Ask us about a reduced rate for counseling and about payment plans.

A copay is a fixed amount you pay at the time of your visit, set by your insurance plan. It might be $20 for a checkup or $40 for a specialist. It is shown on your insurance card. We collect it at check-in.

A copay is a set amount per visit. A deductible is the amount you pay yourself in a year before your plan starts to share the cost. Some plans cover checkups before the deductible. Your plan's summary or our billing team can tell you.

Sometimes. After your insurance pays its share, you may owe a balance, for example when a test counts toward your deductible. We send a clear statement with a plain explanation, and you can ask for a payment plan.

Call our billing team at 512 555 0145 before your visit, and we will check your plan and give you an estimate. For self-pay visits, the price is on our website.

We only collect what we need, store it securely and limit who can see it. This website is a demonstration, so it asks for only the details in the booking form. The privacy page explains what we collect, how long we keep it and your choices.

Yes. Ask through the patient portal or at the front desk. Most requests are ready within five business days. We can send records to you or to another provider you name.

Only the people who need them to care for you or run the clinic. The confirmation page shows only your reference number, the time and place, and partly hidden contact details, so a shared computer does not give away private information.

No, not without your permission. For patients under 18, parents and guardians can see most information. Teenagers can ask us how privacy works for their age.

The patient portal is a secure website where you can see visit summaries and test results, ask for refills, send messages and fill in forms. We set up your account at your first visit.

Yes. Both clinics have step-free entrances, accessible restrooms, wide doors and height-adjustable exam tables. The location pages describe each clinic in detail, including parking and the walk from the bus stop.

Yes, at no cost to you. Tell us when you book, or call us, and we will arrange an interpreter for your visit. Please ask at least two business days ahead if you can.

Yes. The front desks and some exam rooms at both clinics have a hearing loop. Ask for a receiver, or ask your provider to write things down.

Yes. Both clinics have a quiet room with softer light and no screens. Ask at the front desk, or tell us when you book that you would like to wait there.

We work to meet the Web Content Accessibility Guidelines 2.2 at level AA, and to meet AAA for text contrast. The accessibility page lists what we do, what does not work yet and how to tell us about a problem.

Yes. Use the High contrast button at the top of every page. It makes text and lines darker and removes the colored backgrounds behind words. You can also zoom your browser without the page breaking.